In a move that enhances customers’ experience and control of their financial transactions, Stanbic IBTC Bank PLC, a member of Stanbic IBTC Holdings PLC, has deployed some changes on its Cash Deposit Process and Cheque Truncation System (CTS) portal, which includes the elimination of cash and cheque deposit slips in branches.
Among other key features of the new offering are proper customer data collection, reduction in the presentation of stale and post-dated cheques and activation of cheque deposit receipt functionality on the CTS portal. However, deposits for accounts such as electricity bills, Federal Inland Revenue Service, Customs, and Lagos Inland Revenue Service, among others, still maintain the use of customized deposit slips.
The initiative, tagged “Speak Your Transactions,” became operational for cash deposits on August 13, 2018 and August 20, 2018 for cheque deposits. The purpose of the initiative is to further embed the Stanbic IBTC Group’s “Go-Green” culture as it continues on the paperless journey and empower its customers to speak their transactions.
Chief Executive, Stanbic IBTC Bank PLC, Dr. Demola Sogunle, said the new initiative is in fulfillment of the bank’s commitment to improving customer experience, work efficiency, data quality and ensure all improvement opportunities are maximized to the customers’ benefit.
“This is another initiative that speaks to our determination to consistently reinvigorate our systems and procedures in order to provide bespoke financial solutions to our clients. As a service business, we recognize that customer satisfaction is a cardinal operating principle and there is no better way of showcasing this than empowering our customers and enhancing their banking experience,” Sogunle said.
He added that as a member of the Standard Bank Group, Africa’s largest bank by assets, Stanbic IBTC will continue to leverage on the 155-year experience, expertise and strong financial clout of the mother brand to deliver superior sustainable shareholder value by meeting the needs of its clientele. “Our ultimate goal is to continue to render best-in-class service to our customers and also play a leading role in driving their growth”.
Regarding cash deposits, the process entails some simple steps in which the bank teller receives the customer’s account name and number, and subsequently validates the details provided by the customer and then receives cash to be lodged in. Thereafter, the teller processes the request and prints duplicate receipts that are handed over to customer. After endorsement of both copies by the customer, the teller appends his/her signature and stamps the receipts; then hands over a copy to the customer while the duplicate is kept as evidence of processed transaction.
For outward clearing cheques, only one receipt is printed, stamped and given to the customer. At the point of truncating the cheque on CTS, the teller is required to input the cheque issuance date and present the posted cheque on CTS to the authorizer and prints a copy for the customer.