The Ibadan Electricity Distribution Company (IBEDC), has appealed to its customers to show appreciation by offsetting their bills and lodging complaints in a civil way whenever the need arises.The appeal was made in a statement signed Mrs Angela Olanrewaju, Head Branding & Corporate Communication, IBEDC.
The company said it has fulfiled promises to customers in its franchise area for quality and improved service delivery and therefore implored customers to take advantage of the various complaint channels that IBEDC has provided.
According to the company, IBEDC has recently upgraded two distribution Substations at Awujale and GRA Distribution Substations in Ijebu-Ode Business Hub under Ogun region of its franchise areas.
It said the company upgraded the overloaded 200KVA 11/0.415KV transformer of GRA Substation to 500KVA 11/0.415KV distribution Transformer. It, however, said that This new upgrade is expected to bring improved and quality supply to the community.
In the same vein, the company replaced the old and burnt 200KVA 11/0.415KV transformer which threw the residents of Igbeba under Awujale Substation into darkness with a new one. “IBEDC in fulfilment of her promises to all the company’s esteemed customers ensured the replacement of the community’s transformer” the statement added.
“Also, in a bid to ensure that our esteemed customers get quality services the Transmission Company of Nigeria (TCN) and Ibadan Electricity Distribution Company (IBEDC) in Osun region have resolved the prolonged issue of irregular power supply in Ile-Ife and its environs.
“It would be recalled that for some years, Orile –Owu, Ikire, Wasimi and Sekona were experiencing erratic power supply due to some challenges with the indoor circuit-breakers at TCN Substation in Ile-Ife. “However, with the collaborative efforts from both TCN and IBEDC, the troubled indoor circuit-breakers were successfully converted to outdoor circuit breakers, and regular power supply and even quality services are presently being restored to these localities and their environs.
“With the commissioning of three newly installed out-door Circuit-breakers on each of the six 33KV out-going feeders, OAU, Iron and Steel, Ikire/Wasimi, Orile –Owu, Ile-Ife Township and Sekona will be having its separate and respective out-door circuit breaker. “The latching of one feeder to the other is now a thing of the past,” the company added.
The company therefore enjoined its customers in these areas to reciprocate the good gesture through prompt and regular bills settlement to encourage the company to do more.
IBEDC warned the communities to desist from tampering with the company’s installations but to always report faults promptly to the company’s offices around them for prompt rectification.
The company further appealed to the communities to always be vigilant and protect its installations from vandals.