Shola Adekoya, chief Executive Officer of Konga.com
Konga.com has announced its decision to become a prepay only platform. The decision was taken as part of measures to become more efficient and to focus on consumers’ necessary orders.
Its CEO, Shola Adekoya said: “In recent years, we have explored several solutions for payment and ecommerce in Nigeria and concluded that prepay is the necessary approach for our business and the market.
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“Given the cost of inflation and increasing challenges managing payment-on-delivery, as well as the resulting level of order cancellations on the platform, we had to take this decision.
“We will continue to review other ways to provide payment-on-delivery to customers, but for the time being, we will remain a prepay only platform.
“We have enabled a contact seller button that allows open communication between seller and buyer in cases where pay on delivery transactions still want to be carried out directly between the seller and the buyer.”
Konga.com transformed to a prepay only platform in November 2017 and there has been a shift towards online payment by customers.
“Since we switched over, we have seen a marked increase in online payment, which is a much more seamless experience and we sincerely appreciate all our customers who have trusted us enough to begin paying online for their orders,” Adekoya said.
Source: G Business
