Sterling Bank Plc has joined other corporate bodies around the world to celebrate its employees as part of activities to mark this year’s International Customer Service Week (ICSW).
In his comments on the annual event, Executive Director, Operations and Services, Mr. Yemi Odubiyi, explained that the bank decided to honour its employers in recognition of their significant contribution to the growth and development of the bank over the years.
Odubiyi said the success of the bank is dependent on the employees who render vital services to customers on behalf of the bank, saying senior management staff visited branches in Lagos to carry out operational activities during the week.
He said a service themed drama, showcasing the difference between good and bad service, was broadcast bank-wide during the weekly knowledge sharing session to further strengthen the bank’s culture of service excellence in market.
In addition, he spent an hour making outbound and third-party confirmation calls to customers at the Contact Centre as part of activities marking the Week.
The bank also uploaded photo collage and videos highlighting the activities of the week on various social media platforms and websites.
Source: G Business